Refund policy

We happily accept returns within 10 days of purchase for an exchange, refund or merchandise credit. Items must meet the below criteria to be considered an eligible return: 

• Items must be in new condition, including all tags and packaging, free of stains and wear and tear.
  

• Items must have been purchased at full price, not at a discount. Items marked as Final Sale, Gift Cards. or otherwise noted are not returnable. 

RETURN SHIPPING WILL BE COVERED BY PURCHASER

REFUNDS

All returns are inspected when they are received. If an item expected to be returned is missing from the package or if a returned item is considered to be invalid no refund will be given. We reserve the right to reject returns that are not in sellable condition.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at theneutralnest1@gmail.com.

To start a return, you can contact us at theneutralnest1@gmail.com.  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.